At Joyful Play Toys, we strive to ensure every customer is delighted with their purchase. We understand that sometimes a product may not meet your expectations, and we are committed to making your shopping experience as seamless and satisfying as possible. This Refund Policy outlines your rights and our procedures in case you wish to return or request a refund for an item purchased from our store. Eligibility for Refunds Customers may request a refund within 7 days from the date of receiving their order. To qualify for a refund, the item must be in new, unused condition and returned in its original packaging, including all accessories, tags, manuals, and promotional items that came with it. Refund requests made after the 7 days window or for items that show signs of wear, damage, or use may be denied. We reserve the right to inspect all returned merchandise and determine the refund eligibility based on its condition. Non-Refundable Items Certain products are not eligible for return or refund under any circumstances, including: Opened toys that have been used, especially those with hygiene or safety seals that have been broken. Collectible items where original packaging has been damaged or opened. Seasonal or holiday-themed products after the relevant holiday has passed. Clearance items, marked as “Final Sale” or sold under promotional pricing. Custom-made, personalized, or special-order items. Digital products, including download codes for games or educational materials. We encourage customers to review product descriptions, age recommendations, safety notes, and materials carefully before purchase to ensure the item is suitable. Refund Process To begin the refund process, customers should contact our customer service team and provide the order number along with a brief explanation of the issue. If the product is eligible, return instructions will be provided. The return shipping cost is typically the responsibility of the customer unless the item was received damaged, defective, or incorrect due to our error. In such cases, we will provide a return label at no additional cost. Inspection and Refund Approval Once the returned item is received at our facility, it will undergo a thorough inspection to verify its condition. If the product passes inspection and is deemed eligible, a refund will be issued to the original method of payment. Refunds are generally processed within several business days after the return is approved. Depending on the payment provider, it may take additional time for the refund to reflect in your account. Exchanges In some cases, an exchange may be offered instead of a refund, especially when dealing with defective or damaged items. If a replacement product is available, it will be shipped once the returned item is received and approved. Damaged or Incorrect Items If your order arrives with damaged packaging, missing components, or the wrong product, it is important to notify us as soon as possible. We will take the necessary steps to correct the problem by issuing a replacement or offering a refund, depending on the situation and your preference. Final Notes This policy is designed to be fair and transparent, ensuring both our customers and our business are protected. We encourage all customers to inspect their items upon arrival and retain original packaging until they are certain the product is satisfactory. By making a purchase from Joyful Play Toys, you agree to the terms and conditions outlined in this Refund Policy. Our goal is always to bring smiles and joy with every toy, and we are here to help when things don’t go as planned.